.. include:: ImageReplacement.txt

.. raw:: latex

    \newpage

.. title:: Tickets dashboard


.. index:: Ticket (Dashboard)

.. _ticket-dashboard:

Tickets dashboard
=================

.. figure:: /images/GUI/TICKET_SCR_Dashboard.png
   :alt: Ticket dashboard screen
   
Allows user to have a tickets global view of his projects.

Displays several small syntheses that group the tickets by category: type, priority or by product, component or by state.

The number of tickets is listed. The result is displayed with numbers and as a percentage. |two|

Filters are available to limit scope.

.. rubric:: Direct access to the list of tickets

* In the various summaries, click on an element |one| to obtain the list of tickets corresponding to this element.
* you return to the tickets screen

.. rubric:: Parameters

* Click on |buttonIconParameter| to access parameters |three|.
* Allows to define reports displayed on the screen.
* Allows to reorder reports displayed with drag & drop feature. Using the selector area button |buttonIconDrag|.

.. note::

   Arrange reports on left and right on screen. 


.. figure:: /images/GUI/BOX_TicketDashboardParameters.png
   :alt: Dialog box - Ticket dashboard parameters
   :align: center

Filter clauses
--------------

.. note:: Synthesis by status

   For this report, filter clauses are not applicable.

.. figure:: /images/GUI/TICKET_ZONE_ScopeFilters.png
   :alt: filters
   
.. rubric:: Scope filters

* **All issues**
   
  * All tickets.

* **Not closed issues**

  * Tickets not closed. (Status <> 'closed')  	

* **Not resolved issues**

  * Tickets not resolved. (Status <> 'done') 

.. rubric:: Recently updated

* **Added recently**

  * Tickets created within *x* last days.

* **Resolved recently**

  * Tickets treated within *x* last days.

* **Updated recently**

  * Tickets updated within *x* last days.

.. rubric:: Linked to the user 

* **Assigned to me**

  * Tickets that you are responsible for their treatment.

* **Reported by me**

  * Tickets that you are the issuer.

.. rubric:: No resolution scheduled 

* **Unscheduled**

  * Tickets whose resolution is not scheduled in a next product version (target product version not set). 


